Refund Policy for Unistudious
Effective Date: 2024-11-21
Last Updated: 2024-11-21
At Unistudious, we strive to provide the best educational services and content to our users. We understand that sometimes things don’t go as planned, and you might need a refund. This Refund Policy explains the conditions under which refunds may be issued.
1. Free Access for New Users
Currently, our services are free for new users. You can access all courses, content, and features without being charged. As such, there are no refunds necessary for free services.
2. Paid Services (Future Implementation)
In the future, if we introduce any paid services, we will provide detailed information about refund policies applicable to those services at the time of purchase. Any charges for paid features will be clearly communicated.
3. Eligibility for Refunds (When Applicable)
Refunds for paid services will generally be issued under the following conditions:
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Wrong Charges: If you were incorrectly charged for a service or subscription, you are eligible for a full refund.
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Unusable Service: If you purchase a service that is faulty or unusable, we will provide a refund.
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Billing Errors: If there is an error in the billing process (such as being charged incorrectly or multiple times), we will correct the error and issue a refund if necessary.
Refund requests should be made within [7-14] days of purchase. After this period, refund requests may not be honored unless there are exceptional circumstances.
4. Non-Refundable Services
The following services are typically non-refundable:
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Content Already Accessed or Downloaded: Once you have accessed or downloaded any content, it is no longer refundable.
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Subscription Fees: In the case of subscription services, payments made for the current billing cycle are non-refundable. However, you may cancel your subscription before the next billing cycle to avoid future charges.
5. How to Request a Refund
If you are eligible for a refund, please follow these steps:
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Contact Support: Email our customer support team at kernalsiprod@gmail.com with your refund request.
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Provide Details: Provide relevant details about your purchase, including your order number, the reason for the refund, and any supporting documentation.
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Review: Our team will review your request and determine if you meet the conditions for a refund.
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Refund Process: If your refund is approved, we will process it through your original payment method.
6. Refund Processing Time
Refund requests will be processed within [5-10] business days. The time it takes for the refund to reflect in your account may vary depending on the payment method used.
7. Changes to Refund Policy
We may update this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. If significant changes are made, we will notify you via email or an on-site notification.
8. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact our support team:
Email:kernalsiprod@gmail.com
Phone: +216 92 637 249
Postal Address : 123 Av. de la République Hammam Lif, Ben Arous, Tunisie
